We love making homeownership easy.
Welcome to Cornerstone Servicing! As your mortgage partner, we strive to make you happy for the life of your loan and beyond. Below, explore your payment options and ways to manage your mortgage. Questions? Browse our FAQs. Need assistance? Contact us. We look forward to serving you.
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Ways to Manage Your Mortgage
Ways to Pay
Online via our website or mobile app
Call Customer Care
Set up autopay (recurring monthly ACH drafts) online or by phone
Call to set up budget drafts (recurring ACH drafts every 14 days)
Mail a check with the coupon on your billing statement
Manage your mortgage your way — anytime, anywhere.
Our secure and easy-to-use website and app provide 24/7 access to your mortgage. Learn more. You’ll be able to:
- Make and schedule payments
- Review loan details such as balance, payoff date, interest, taxes, and more
- Explore ways to own your home sooner
- View statements and other documents
- Sign up for paperless statements
- Message with us
- Learn from educational resources and FAQs
Contact Us
Have questions or need assistance? We’re happy to help! Here are a few ways to contact Cornerstone Customer Care:
- Message with us at CHLServicing.com or the Cornerstone Home Lending app
- Call 866.500.0756
- Email us
Hours of operation:
Monday – Friday, 6:00 am - 6:00 pm (MT)
Saturday 8:00am – 12:00pm (MT)
Payments
- Online via our website or mobile app
- Call Customer Care
- Set up autopay (recurring monthly ACH drafts) online or by phone
- Call to set up budget drafts (recurring ACH drafts every 14 days)
-
Mail a check with the coupon on your billing statement to:
Cornerstone Home Lending
PO Box 660217
Dallas, TX 75266-0217
Overnight funds should be mailed to the following address:
Cornerstone Home Lending10800 E Geddes Ave
Suite 100
Englewood, CO 80112
Payoff requests
- Online: Log into your account at CHLServicing.com or the Cornerstone Home Lending app. Go to Payment and find the section titled Loan payoff to generate a quote. You may also message with us if you need assistance—go to Account Management and click Messages.
- By phone: 866.500.0756
- Email us
Property Taxes – Escrow
If you pay your property taxes through your regular monthly mortgage payment
and receive a bill from your taxing authority, please send the tax bill to us:
-
By mail:
Cornerstone Home Lending
PO Box 2505
Covina, CA 91722 - Fax: 626.667.6419
- Email: loaninfo@email.myloanservicer.com
Property Taxes – Non-Escrow
If you do not pay your property taxes through your regular monthly mortgage payment
and you receive a delinquent tax notice that has been paid, please send proof of
payment to us:
-
By mail:
Cornerstone Home Lending
PO Box 2505
Covina, CA 91722 - Fax: 626.667.6419
- Email: loaninfo@email.myloanservicer.com
Homeowner’s Insurance
If you pay your homeowner's insurance premiums through your regular
monthly mortgage payment (also called an escrow account) and you
receive a bill from your insurance provider or have a new insurance
policy, please send the bill or new policy to us:
- Online (it’s quick and easy!): www.ihaveinsurance.com/cornerstone
-
By mail:
ISAOA / ATIMA
PO Box 961254
Fort Worth, TX 76161
Insurance Claims
Have an insurance claim? First, contact your insurance company to file a
claim and then begin the claims process with Cornerstone by calling
833.253.1133. You will then be able to check the status of your claim at
www.propertyclaimcenter.com.
PO Box 29985
Phoenix, AZ 85038-9985
833.253.1133
loaninfo@email.myloanservicer.com
Requests for Information, Notices of Error or Qualified Written Requests
Mail to:
Cornerstone Home Lending
PO Box 3398
Englewood, CO 80155
General Inquiries
Mail to:
Cornerstone Home Lending
PO Box 4638
Englewood, CO 80155